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Marketing Metrics In Action
Contents
- Acknowledgements
- Foreword to Metrics in Action by Koen Pauwels
- Preface
- Introduction to Marketing Metrics in Action:
Creating a Performance-Driven Marketing Organization
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Section I: What We Need and Where We Are
- Chapter 1: Measure What Matters
- Chapter 2: The State of Measuring Marketing
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Section II: Key Factors for Success
- Chapter 3: Creating a Culture of Accountability
- Chapter 4: Ten Questions Every CEO Should Ask about Measuring Marketing
- Chapter 5: Finance: From Adversaries to Allies
- Chapter 6: Sales and Marketing Alignment: Dancing to the Same Bea
- Chapter 7: Using a Quality Approach
- Chapter 8: Marketing Operations: The Science Side of Marketing
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Section III: From Ideas to Practice
- Chapter 9: The Metrics Continuum: A Framework
- Chapter 10: Conducting a Metrics Audit
- Chapter 11: Mapping: A Process for Alignment
- Chapter 12: Developing Your Dashboard and Specification
- Chapter 13: Systems and Tools
- Chapter 14: Skills and Training
- Conclusion
- Appendix A: Glossary of Key Marketing and Metrics Terms
- Appendix B: Sample Process Maps
- List of Figures and Tables
- About the Author and Contributors
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